Frequently Asked Questions

Our current collection is available as a preorder while we launch our first drop! Each item is handmade to order, so please allow up to 3 weeks for production before your order ships.

Once your order is on its way, you'll receive a tracking number by email.

Because our products are handmade and many are personalized, we do not accept returns or exchanges.

Yes! Every item is created, painted, pressed, or assembled by hand with lots of love and attention to detail.

Many of our products offer personalization! If a product includes customization, you'll see the available options directly on that product page.

If you have a special request, feel free to reach out before placing your order.

At this time, we only ship within the United States.

We do our best to photograph products accurately, but colors may vary slightly depending on your screen or device settings.

You can reach us anytime through our Contact page or by emailing Madebymaddie1256@gmail.com . We typically respond within 1–2 business days.

The best way to stay updated is by following us on social media and joining our email list. We love releasing new designs, seasonal collections, and limited drops throughout the year!

After purchasing a branding kit, you'll receive a questionnaire so I can learn about your business and vision. From there, I'll create a custom brand that's unique to you!

We'd love to help! 💕 Visit our Contact page or send us a message, and we'll get back to you as soon as possible.